Refund & Cancellation Policy

Version 1.0 · Effective 7 September 2026 · Eisy Myanmar

This Refund & Cancellation Policy explains when refunds, reversals, or cancellations may apply on the Eisy Myanmar platform operated by Eisy Myanmar. It should be read with our Terms of Service. For help, contact support@eisymyanmar.com.

1. General principles

• Digital financial services (virtual cards, crypto deposits/withdrawals, and P2P escrow) are often irreversible once completed on-chain or settled with partners.
• Fees clearly displayed and accepted at confirmation are generally non-refundable, except where required by law or expressly stated below.
• We assess refund requests in good faith, considering partner rules (including Stripe Issuing / card programme policies), fraud risk, and ledger integrity.

2. Virtual card purchase (issuance)

• Once a virtual card is successfully issued and credentials are made available, issuance fees / platform markup are ordinarily non-refundable.
• If issuance fails for technical reasons on our side and no usable card is delivered, we will refund the charged wallet amount (including the issuance fee) to your USDT wallet.
• We may cancel or deactivate a card for compliance, partner mandate, or Terms violations. Wallet refund of remaining card balance (if any) depends on partner capability and programme rules; platform issuance fees already earned are typically not refunded in compliance cases.

3. Card top-ups / reloads

• When you submit a card reload, the corresponding wallet funds (gross amount including any reload fee shown) may be reserved or deducted immediately.
• If a reload is approved and credited to the card, the transaction is final; reload fees are non-refundable.
• If a reload is rejected or cannot be completed, we refund the reserved/deducted wallet amount to your USDT wallet (per the in-app outcome and admin process).
• Chargebacks or disputes on the card network are handled under scheme/partner rules and may take additional time; contact support promptly with transaction details.

4. USDT deposits

• On-chain deposits credited after confirmation are generally final.
• Deposit service fees deducted according to the fee schedule shown at deposit creation are non-refundable once the deposit is verified/credited.
• Deposits sent to the wrong address/network, or below network dust limits, may be unrecoverable. We are not obliged to attempt recovery, but you may open a support ticket for assessment.
• Pending deposits that expire or are never received on-chain will not result in a wallet credit.

5. USDT withdrawals

• Once a withdrawal is approved and broadcast on-chain (or marked completed for bank/MMK payout flows), it is generally irreversible.
• If a withdrawal is rejected before completion, the reserved USDT (and any applicable handling consistent with the product rules) is returned to your wallet.
• Withdrawal fees accepted at confirmation are non-refundable after successful payout initiation, except where the payout failed due to a platform error.

6. USDT / MMK P2P trades

• You may cancel an order only while the product allows cancellation (typically before counterparty completion milestones).
• Escrowed USDT is released to the buyer, returned to the seller, or held pending dispute according to order status and admin decisions.
• P2P trading fees charged by the platform are non-refundable once a trade completes successfully.
• If a dispute is resolved as a refund/reject in favour of the escrowed party under our process, the ledger outcome shown in-app is the platform refund. Off-platform MMK transfers between users are outside our custody and may not be recoverable by us.

7. Account cancellation

You may request account closure by contacting support@eisymyanmar.com. Before closure, settle open P2P orders, card liabilities, and withdrawals. We may retain required AML/transaction records as described in our Privacy Policy. Remaining eligible USDT balances may be withdrawn subject to risk checks and applicable fees.

8. How to request a refund or review

1. Use in-app support chat or email support@eisymyanmar.com.
2. Include your account email, transaction / order reference, approximate time, amount, and a brief description.
3. We aim to acknowledge requests within a reasonable period and to resolve straightforward cases promptly, subject to partner investigation timelines.

9. Chargebacks & abuse

Abusive refund requests, false dispute evidence, or coordinated fraud may result in account suspension and denial of refunds, without limiting our other remedies.

10. Changes

We may update this Policy from time to time. The version published on this page is current. Continued use of the Service after updates constitutes acceptance, except where mandatory law requires otherwise.

11. Contact

Refunds & cancellations: support@eisymyanmar.com
Operator: Eisy Myanmar